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9. Is your inquiry about Passes (e.g.
Museum Passes, Metro - Tube Passes or City passes)?
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to the FAQ list
Here are some questions and answers to help you out
quickly.
Passes validity date?
PASSES and TICKETS are valid from the date of first use. All durations noted in the passes are consecutive days (unless noted in the Pass' description. You have the freedom to choose when to activate your pass, but once you do, you have consecutive days from that point. Note: a day is complete at 11:59 pm on any day. Therefore, don't start using a pass late at night unless you can afford to give up that day.
Correct spelling on Names, Titles:
All names, titles and initials of those traveling should be correctly given at the time of booking. Changes cannot be made at a later date.
Can my Museum or Metro Pass be refunded or
exchanged?
Passes & Redeemable Vouchers for Passes are non-refundable – non exchangeable. Passes, Vouchers and products are not replaceable if lost or stolen.
The rule applies in the event of closure of participating locations for
public holidays or unforeseen events (strikes, etc.) . Some blackout
dates may occur. Consumers understands and agrees that the payments via
Credit Card or the mailing of the form accompanied a check or money order
shall be decreed a binding acceptance of EuroQuest LLC offer and that all
sales are final.
If the Pass Insurance was purchased at check out, then the following conditions will apply: All refunds or exchanges will be subject to a 25% restocking fee. Handling, Shipping - Credit Card processing and overnight fees are not refundable. Insurance purchases is non refundable. All International orders (currencies other than US$) will be refunded according to our policies and based on the US$ amount collected at the time of purchase. EUROQUEST and it's affiliates will not be responsible for the differences in exchange rate that may occur at the time of refund between the US$ and other foreign currencies. If you purchased our Insurance at the time of booking - and would like to obtain your refund or exchange passes, please send via registered mail your EMAIL RECEIPT, a LETTER explaining the reason of your refund or exchange - your original unused- untouched and unmarked passes to the following address:
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REGULAR MAIL SHOULD BE ADDRESSED TO: |
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Euroquest Travel Group |
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PO BOX 5209 |
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HOBOKEN, NJ 07030 - USA | |
Shipped Passes and tickets?
You may request some of our GENUINE PASSES or TICKETS to be mailed to you instead of printing an Electronic Travel Voucher and redeeming it later. In that case please allow 2 business days processing time before sending your order. Also note that all shippable orders received after 2PM Eastern Standard Time or over the weekend or during a holiday will be processed the next business day.
Important: Your package will be delivered at the address indicated.
A SIGNATURE WILL BE REQUIRED. For our customer's peace of mind, we offer shipping insurance at the time of ordering
in the order summary. EUROQUEST and it's DBAs or affiliates will not be held responsible for any packages lost once proof of delivery is provided by mail carrier. If you live in an area experiencing snow storms or other extreme weather, weather delays may add an additional 1 to 2 days to the estimated delivery date of your order.
Customer may select at their own choice and will that passes be sent EXPRESS. For international delivery outside the U.S.A., including deliveries to Canada, Hawaii, Alaska, and Puerto Rico, you will have to select the Next Business day option. SELECTING NEXT BUSINESS DAY DELIVERY FOR AN INTERNATIONAL SHIPPING WILL NOT BE DELIVERED OVERNIGHT BUT WILL COVER THE COST FOR INTERNATIONAL SHIPPING.
Do you ship internationally?
Yes, WE
SHIP ALL OVER THE WORLD.
SELECTING NEXT BUSINESS DAY DELIVERY FOR AN INTERNATIONAL SHIPPING WILL NOT BE
DELIVERED OVERNIGHT BUT WILL COVER THE COST FOR INTERNATIONAL SHIPPING.
NOTE: Some passes
do not require shipping. On some items, you may be able to print
your own VOUCHERS and redeem them in Paris. Just select the PRINT VOUCHER
option within the SHIPPING selection in the order form.
I am travelling in a group - do you cater for
groups and/or have a group discount program?
EUROQUEST accepts a maximum of 9 passengers per booking at
one time. The travel services EUROQUEST offers are specialized for
independent travelers and small groups. We cannot guarantee that travelers
in a large group will be seated together. For group discounts over than 10
travelers please email our group department by
Clicking here .
Are there Industry discounts of any kind?
EUROQUEST does offer NET Prices or Commissions to travel
professionals or other
industry providers.
Click here
to open a Travel Professional account.
I am an agent, can I get an agent's discount?
EUROQUEST does offer NET Prices or Commissions to travel
professionals or other
industry providers.
Click here
to open a Travel Professional account.
Can I get Insurance on Passes just in case I
don't use them?
EUROQUEST does offer a
Do you have volume discounts for groups, Schools
,Universities?
EUROQUEST supplies Schools, Universities
and other affinity groups worldwide, from 10 to 400 persons. For
discounts from 20 passes and over, contact our friendly agents by email as
followed:
Groups (over 10 travelers),
Click here
Do you accept phone orders for Passes and
Tickets?
EUROQUEST strives to provide GREAT
PRODUCTS at a LOW COST. To keep the cost down on all of our products,
we do not accept phone orders. For security reasons ALL ORDERS WILL
HAVE TO BE FULFILLED VIA THE WEB SITE as it is the most secure way to place
credit cards ot Electronic Check orders. All questions are answered within
the web site. For requests for returns or exchanges, you may
correspond with us through EMAIL by
Clicking here
How do the number of days work for Passes and
Tickets?
All
durations noted in the passes are consecutive days (unless noted in the Pass'
description. You have the freedom to
choose when to activate your pass, but once you do, you have consecutive days
from that point. Note: a day is complete at 11:59 pm on any day. Therefore,
don't start using a pass late at night unless you can afford to give up that
day.
How do the Paris Metro Pass Zone numbers work?
The Paris Visit Pass is good
from the first day of use (not from the date of purchase or delivery)
until the last consecutive day. Buying Paris Visite in advance saves
time and avoids last minute lines. Select a pass matching the length
of your stay and the places you want to visit:
Zones 1-3: Central
Paris. This pass allows you to reach nearly any
monument such as the Louvre, Notre Dame, and the immediate suburbs of La
Defense and St. Denis Basilique, Le Bourget. RER trains within this zone are
available as well as the lift at Sacre Coeur. Zone 1-3 are in light yellow
on the interactive Metro map of Paris below.
Zones 1-6:
All of the above regions plus the major suburban sites such as Versailles
Castle, Charles-de-Gaulle and Orly Airports, Disneyland Resort Paris at
Marne la Valley ! Zone 4 to 6 are in dark yellow on the interactive Metro
map of Paris below.
System:
Metro, Bus, Tram, Montmartre funicular to Sacre Coeur, all transportation
within the city limits (fare zone 1,2,3).
Click here for an
interactive Metro Map of Paris (courtesy of RATP all rights reserved)
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Where do I redeem my Electronic Voucher upon arrival?
This information can be found under the heading "Important
Information", or in the "Confirmation Details" on your EuroQuest
Voucher. The Voucher is your proof of purchase. Simply present
this at the stated destination on the voucher, together is a valid photo ID
for verification, then enjoy your travel service. NOTE:
For Paris Metro and Museum Passes, there is currently no redeeming point
in the Airports or at the museums. Your Vouchers for the Paris Metro
and Museum Passes will Only be redeemable in one of our locations in downtown central Paris
at the address listed on your Voucher. This also implies that you
plan and purchase your way from the airport to downtown Paris on your own
and at your own expense as you will NOT be able to redeem your voucher for a
Metro Pass at the airport. For your convenience, you also have
the opportunity to purchase a Genuine physical Metro or Museum Pass and have
it shipped to your home address (A SIGNATURE WILL BE REQUIRED).
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Will I be able to redeem my Electronic Voucher at
the airport upon arrival?
Unfortunately no!. There is currently no redeeming point
in the Airports. Only in downtown central Paris. You will have
to either purchase a Genuine physical Metro Pass and have it shipped to your
home address (A SIGNATURE WILL BE REQUIRED), or exchange your voucher at our
redeeming point in downtown central Paris listed on your Voucher. This also implies that you
plan and purchase your way from the airport to downtown Paris on your own
and at your own expense as you will NOT be able to redeem your voucher for a
Metro Pass at the airport.
Approximately 5:00 am to Midnight daily. This applies generally to the
RER and buses as well. Outside these hours, a taxi is recommended.
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Are Children FREE in Museums in Paris, London
and Italy?
Children under 18 are free at
National sites and at some other museums BUT Without a MUSEUM PASS, you will
have to stand on the very long lines in order to account for the children.
Some sites may require admission for children under 18, but usually you
don't have to wait in line with pass holders present. There is no
guarantee however and EUROQUEST suggests purchasing a regular pass for
children simply to gain precious time at each Museum or Monument.
Mondays and Tuesdays are the most common days
that a museum may be closed. In your museum pass is a complete list of all
the sites with each site's open hours, telephone number, and nearest metro stop.
This will allow you to plan in advance where to visit and when in order to see
the most.
click here for a complete list of museums included with the PARIS MUSEUM
PASS
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What is the difference between an
Electronic Voucher and a Physical Pass - Ticket?
Certain products on our site are available as
Electronic Vouchers. These Vouchers can be printed from the comfort of
your own home and are redeemable for the actual Passes or Tickets, once in
the city that you are using the service for.
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Why should I choose an Electronic
Voucher versus a Physical Pass - Ticket?
Vouchers are very convenient for several reasons:
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Last minute orders: You may not have the time to
receive the actual passes via mail. Printing your own voucher and
redeeming it once over in the city you are traveling to is the perfect
solution.
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Saves on costly shipping: You do not get charged for
shipping when you select Vouchers, as you actually print the Voucher on
your home or office printer.
Remember: It is essential that you travel with a printout of your
voucher, which is unique to your booking and is your proof of purchase. The
voucher must be presented together with valid photo ID upon commencement of
your selected tour, and you may not be permitted to join the tour without
the voucher. There may also be separate instructions on your voucher, under
the Important Information field, which you will need to read in advance of
your tour.
When you have completed your booking,
it is essential that you print your travel voucher and include it with all
of your other documentation. This voucher is unique to your booking and is
your proof of purchase. It must be presented together with valid photo ID
upon commencement of your selected tour, or used to redeem your ticket.
There may be separate instructions on your voucher under the Important Information
field, please read these in advance of your travel service. It is suggested
that you attach the brochure page to the travel voucher so that you have all
the information at your fingertips upon arriving at the destination.
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Do I require any sort of Photo
identification?
Yes, the travel provider who is providing the service
requires valid photo ID such as a passport, driver's license or any other
form of identification displaying a current photo of the lead traveler in
the booking. This is required to protect your purchase.
Can't find what you need?
Click here to send the EUROQUEST Customer
Care Team your specific request.
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