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5. Do you need to change, amend or cancel your EUROQUEST
booking?
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to the FAQ list
Here are some questions and answers to help you out
quickly.
What are the cancellation rules for these
bookings?
This information can be found in
either the Terms and Conditions
field on the brochure page, or at the bottom of most EUROQUEST pages, under
the link Terms and Conditions.
Simply click on the link Terms and Conditions
and read through the information to find the points you need. If you have a
confirmed booking, this information is also located at the bottom of your
EUROQUEST voucher.
Can I change/amend my booking?
It may be possible to amend your
booking, however this depends upon the type of amendment required and is at
the discretion of the travel service provider. Contact EUROQUEST Customer
Service with your current EUROQUEST booking number and specific details of
your amendment, and we will be able to advise if the change/amendment is
possible. Please select your tour carefully, as not all travel service
providers will accept changes/amendments once you have received confirmation
of your booking. As per the Terms and Conditions
some sales attract change/amendment and cancellation penalties.
What do I do if I am delayed for my tour?
Refer to the contact details listed
on your voucher and contact the tour operator for instructions. If it is
after hours, contact EUROQUEST Customer Service. There is no guarantee that
you will be able to join your tour on a later departure, as they may be
fully booked. Please allow sufficient time, whenever possible, to reach the
departure point in time for your tour. As per the Terms and Conditions on the
tour description page of your travel service (where applicable) and the
Terms and Conditions
located at the bottom of most pages, many travel services carry heavy
cancellation penalties.
What happens if it rains, or if the travel
service provider cancels on the day?
Unless the weather directly effects the travel service you
have booked, all travel services will operate as scheduled. In the case
where a travel service provider cancels a tour on the day, please notify
EUROQUEST Customer Service via email, including your tour details and
EUROQUEST Booking Reference number, and we will process monies due back to
you accordingly.
What happens if when I get there, the tour is not
running due to unforeseen circumstances?
In the case where a travel service provider cancels a tour
on the day, please notify EUROQUEST Customer Service via email, including
your tour details and EUROQUEST Booking Reference number, and we will
process monies due back to you accordingly.
I would like to change the date of my
tour/ticket, what do I do?
Not all products are exchangeable
after confirmation, and some products carry heavy cancellation penalties.
This can be checked by re-reading the Terms and
Conditions, which are available at the bottom of
most EUROQUEST pages. Please contact EUROQUEST Customer Service via email,
including the details of your existing booking, plus the details of the new
dates you wish to change to. Not all requests will be able to be fulfilled,
however EUROQUEST will do everything we can to ensure you get the dates you
wish. Please note that the first 2 amendments are free of charge, then the
third and any following amendments are at a charge of $25.00.
Do you have a phone number I can call?
EUROQUEST is a complete online
booking service therefore does not offer a reservation service via the
telephone. EUROQUEST offers totally secure, online booking services. We also
offer 24 hour, 7 day a week Customer Service via email for your questions if
you cannot find the answers you need here. If you have a confirmed booking,
all the details of your travel service provider are located on your
EUROQUEST voucher under the heading Important
Information. You can call them directly for
extra information on your tour close to the departure date.
I need to change the passenger names in my
booking, what do I do?
Not all bookings can be changed. You will need to contact
EUROQUEST Customer Service via email with your booking details (including
the EUROQUEST Booking Reference number) to see if your request can be
fulfilled.
I need to cancel my booking
Not all travel products can be
canceled at no cost. Please read through the
Terms and Conditions located at the bottom of
most EUROQUEST pages, and also on your voucher, regarding cancellation fees.
There may be extra information contained under the heading Important Information also.
Please read all information to find the points you need. If you decide to
proceed with the cancellation request, please contact EUROQUEST Customer
Service with your current booking number and specific details of your
request, and we will be able to advise of any cancellation charges.
I need a refund of my booking
Not all travel products can be
refunded at no cost. Prior to travel date, please read through the Terms and Conditions
regarding cancellation fees. This information is located at the bottom of
your EUROQUEST Voucher. There may be extra information contained under the
heading Important Information
also. Please read all information to find the points you need. If your
request is after the travel date, please contact EUROQUEST Customer Service
with your booking number and specific details of your refund request.
I need to make a correction to the names,
titles, ages in the booking and get a new voucher
Unless the correction is of a different lead traveler in a
booking, there is no need to reissue vouchers for other corrections. If you
have misspelled a name, not entered a title correctly or mismatched the ages
with the travelers, you can send the EUROQUEST Customer Service team an
email and we will make a note in the booking. Vouchers will not be reissued
for these changes.
I will not arrive in time to confirm 24 hours in
advance, what do I do?
Reconfirming 24 hours in advance is
mandatory with some travel product, and recommended for others. Please refer
to the instructions on your EUROQUEST voucher for details. If you will not
be arriving at your destination in time to reconfirm within 24 hours, please
reconfirm with the tour operator prior to this time as departure times and
locations may vary slightly. It is highly recommended you receive this up to
date confirmation directly from the tour operator prior to departure. All
relevant details and contact numbers can be found on your voucher under the
heading Important Information.
I have not received a reply to my emails
Some email internet providers can mark general booking
emails such as those sent from EUROQUEST as "spam" - please check your spam
folder for previous email replies. If you have your spam filter set on the
highest ranking, only emails from senders in your address box will go into
your inbox. Any other emails (such as replies from internet sites you have
booked on) will go into a "spam" folder. These emails can sit in this folder
for up to 7 days and then your email system will automatically delete them.
What happens if I cancel or do not show up?
Please select your travel service
carefully before booking, as many travel services carry heavy cancellation
and amendment penalties. Please make sure you read the Terms and Conditions field
on the brochure page where applicable, together with the Terms and Conditions which
are located at the bottom of most EUROQUEST pages. If you are unable to show
up for your tour, please contact EUROQUEST Customer Service who will advise
the travel service provider on your behalf. You may be able to claim
reimbursement through your travel insurance depending upon your
circumstances. Please contact your travel insurance company for further
details.
When sending a special inquiry / request, what
do I do if I don't get an answer within 24 hours?
EUROQUEST guarantees turnaround on Special Requests within
24 hours, and most requests are answered within 4-8 hours. If you have not
heard from EUROQUEST within 24 hours, please re-submit your request.
EUROQUEST Customer Service may not have received your initial request due to
undeliverable mail or another type of internet/server error.
Can't find what you need?
Click here to send the Customer
Care Team your specific request.
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